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Find clear answers about shipping, returns, warranty, product use, and caring for your Clearivia device — all in one place
Frequently Asked Questions
Find quick answers about Clearivia, returns, delivery, product care, and safe usage.
What is your return policy?
If you are not satisfied with your order, contact us within 30 days of delivery and we’ll help you according to our return policy.
Do you offer a money-back guarantee?
Clearivia comes with a 30-day satisfaction guarantee. Contact our support team within 30 days of delivery if you need help with your order.
Does Clearivia come with a warranty?
Yes. Clearivia includes a 2-year warranty covering eligible manufacturing defects or product faults under normal use.
What is Clearivia?
Clearivia is a smart ear cleaner designed to make at-home ear care easier, cleaner, and more controlled with a live camera view and soft replaceable tips.
What makes Clearivia different from cotton swabs?
Clearivia lets you see while you clean, helping you avoid the guesswork of traditional cotton swabs.
What comes in the box?
Your order includes the Clearivia Smart Ear Cleaner, soft cleaning tips, a charging cable, and user instructions. Bundle options may include extra replacement tips.
How do I use Clearivia?
Connect Clearivia to the app, attach a clean silicone tip, and gently use the live camera view to clean with slow, careful movements.
How deep should I insert Clearivia?
Do not insert Clearivia deeply into the ear canal. Use gentle movements, watch the camera view carefully, and stop immediately if you feel discomfort.
Can I use Clearivia if my ear hurts?
No. Do not use Clearivia if you have ear pain, irritation, bleeding, infection, or recent ear surgery. Speak with a healthcare professional first.
How does the camera work?
Clearivia connects to the app so you can view your ear in real time while cleaning.
How do I clean the tips?
Remove the silicone tip after use and clean it properly before storing. Replace tips when needed to keep your routine hygienic.
Is Clearivia rechargeable?
Yes. Clearivia is rechargeable and reusable, so you can keep it ready for regular at-home ear care.
What is your return policy?
If you are not satisfied with your order, contact us within 30 days of delivery and we’ll help you according to our return policy.
Do you offer a money-back guarantee?
Clearivia comes with a 30-day satisfaction guarantee. Contact our support team within 30 days of delivery if you need help with your order.
Does Clearivia come with a warranty?
Yes. Clearivia includes a 2-year warranty covering eligible manufacturing defects or product faults under normal use.
What is Clearivia?
Clearivia is a smart ear cleaner designed to make at-home ear care easier, cleaner, and more controlled with a live camera view and soft replaceable tips.
What makes Clearivia different from cotton swabs?
Clearivia lets you see while you clean, helping you avoid the guesswork of traditional cotton swabs.
What comes in the box?
Your order includes the Clearivia Smart Ear Cleaner, soft cleaning tips, a charging cable, and user instructions. Bundle options may include extra replacement tips.
How do I use Clearivia?
Connect Clearivia to the app, attach a clean silicone tip, and gently use the live camera view to clean with slow, careful movements.
How deep should I insert Clearivia?
Do not insert Clearivia deeply into the ear canal. Use gentle movements, watch the camera view carefully, and stop immediately if you feel discomfort.
Can I use Clearivia if my ear hurts?
No. Do not use Clearivia if you have ear pain, irritation, bleeding, infection, or recent ear surgery. Speak with a healthcare professional first.
How does the camera work?
Clearivia connects to the app so you can view your ear in real time while cleaning.
How do I clean the tips?
Remove the silicone tip after use and clean it properly before storing. Replace tips when needed to keep your routine hygienic.
Is Clearivia rechargeable?
Yes. Clearivia is rechargeable and reusable, so you can keep it ready for regular at-home ear care.
