Shipping policy

At Clearivia, we want to ensure that every customer has a smooth and reliable shopping experience from the moment they place an order to when it arrives at their doorstep. To help you understand how our shipping process works, we’ve put together the following information, which explains the different stages of order processing, estimated delivery times, tracking details, and any potential costs that may apply.

We encourage all customers to review this shipping policy before completing a purchase to avoid any misunderstandings or unexpected issues. Our goal is to provide transparency about our shipping methods and keep you informed at every step of the process.

1. Order Processing and Shipping

Each order is processed with the utmost care and prepared for shipping within 1-3 business days. Orders placed on weekdays are generally processed faster, while those placed on Friday evening, weekends, or public holidays may require a longer processing time.

Once the order has been processed and shipped, the customer will receive a confirmation email containing the shipping details and a tracking number, allowing for easy and secure package monitoring.

Our team works diligently to ensure that every package is correctly assembled and shipped as quickly as possible. In some cases, multiple orders may be combined into a single shipment. This practice not only helps to reduce shipping costs but also supports a more sustainable approach by minimizing packaging materials and transportation emissions.

During periods of high demand, such as holidays and promotions, or in case of high order volumes, there may be slight delays in processing and shipping. We do our best to dispatch orders as soon as possible, but we ask for understanding in case of delays beyond our control.

Additionally, external factors such as transport restrictions, customs checks, or unforeseen logistics issues may affect delivery times. Although we work closely with our logistics partners to ensure efficient deliveries, we cannot be held responsible for delays caused by third parties such as couriers or customs procedures.

In such cases, we recommend checking the tracking information provided via email to verify the shipping status. If a package takes longer than expected to arrive, please check the shipment status first and, if necessary, contact the courier. If further assistance is required, our customer service team is always available to support you.

Our goal is to ensure that every order is delivered quickly and efficiently. For this reason, we continuously optimize our shipping processes and collaborate with reliable logistics partners to offer a seamless delivery experience.

2. Estimated Delivery Time Frames

The delivery duration varies depending on multiple factors, including the recipient’s geographical location, the selected shipping method, customs clearance procedures, and courier availability. Based on our standard estimations, average shipping times are outlined as follows:

  • United States: 5 to 14 business days (subject to potential variations based on external conditions).

It is important to note that the above delivery estimates represent general time frames and may be subject to unforeseen delays due to circumstances outside of our control. Factors that may influence delivery schedules include:

  • National holidays or non-working days in the destination country.
  • Regulatory customs inspections, which may introduce processing delays.
  • Shipping congestion, particularly during high-volume periods such as peak holiday seasons.
  • Local courier service efficiency, as last-mile delivery timelines are managed by third-party logistics providers.

Tracking Information

To facilitate a transparent and traceable shipping experience, every order will be assigned a unique tracking number. Customers will receive this number via email once their package has been dispatched, allowing them to monitor the progress of their shipment from departure to final delivery.

In instances where a single order comprises multiple items, it is possible that these products may be shipped in separate consignments. In such cases, customers will receive individual tracking numbers for each respective package.

3. Placing an Order – Step-by-Step Guide

To complete a successful purchase through our online store, customers are required to follow this step-by-step process:

  1. Browse the available products and add the desired items to the shopping cart.
  2. Proceed to the checkout page and input all relevant shipping details (please ensure that the provided address is accurate to avoid delivery issues).
  3. Select a preferred payment method from the list of available options.
  4. Confirm the order, after which an automated email confirmation will be sent to the provided email address.

4. Shipping Costs

• Free Shipping: We offer free shipping on all orders, with no minimum purchase amount required.
• Standard Delivery Times: Shipping times vary depending on the destination, as indicated above.

5. Additional Costs

At Clearivia, we are committed to providing a smooth and transparent shopping experience, offering clear information on shipping and any additional costs.

Our orders are shipped worldwide under the DDU (Delivered Duty Unpaid) system, which means that any custom duties, taxes, and other additional costs must be paid directly by the customer upon delivery. This is a common practice in international shipments and ensures that customers only pay applicable fees in their destination country.

Depending on the customs and tax regulations of the destination country, additional costs may apply. These may include:

  • Import VAT, charged when the order arrives at its destination.
  • Custom duties and clearance fees, which vary depending on the value and type of product.
  • Courier administrative fees for handling customs formalities.

While these costs are not calculated by Clearivia or included in the purchase price, we aim to help customers prepare for potential additional expenses.

Since customs regulations vary by country, we recommend contacting local customs authorities in advance to obtain detailed information on potential additional costs and applicable tax obligations. Being aware of these aspects helps to avoid unpleasant surprises and ensures that you receive your order with greater peace of mind.

By placing an order with Clearivia, the customer acknowledges that international shipments may be subject to import procedures, and that timely payment of import taxes and customs duties can help avoid delays or additional storage costs charged by the courier. Our goal is to ensure that your order arrives as quickly and smoothly as possible.

6. Returns and Shipping Issues

If your order arrives damaged or contains an incorrect item, please contact our customer service within 7 days of receipt for assistance.

If the package is damaged upon delivery, if you have received the wrong item, or if your order has not arrived within the maximum estimated time, our team will be happy to help. We recommend contacting us as soon as possible so we can find the best solution together.

For more details on return procedures and issue management, please check our Return Policy.

7. Contact Information

If you have questions about shipping or need assistance, you can contact our customer service at info@clearivia.com.

We are always ready to offer you the best possible shopping experience. Thank you for choosing Clearivia!